Privacy Policy for Auto Flow

Last Updated: 2025

Auto Flow (“we”, “our”, or “the app”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use Auto Flow.

1. Information We Collect

1.1 Account Information

We may collect:

• Name
• Email address
• Phone number
• Workshop or business details

1.2 Customer & Vehicle Data

You may enter customer details such as:

• Names
• Phone numbers
• Addresses
• Vehicle information (registration, VIN, notes, etc.)

1.3 Job & Invoice Data

We collect and store information related to:

• Quotes and invoices
• Appointments and bookings
• Services performed and job notes
• Parts and labour used
• Payment and tax information

1.4 Device & Usage Data

We may automatically collect:

• IP address and device information
• Browser type and version
• Crash logs and error reports
• Usage patterns for performance and security monitoring

1.5 Location Information (optional)

If enabled, we may use location data for:

• Job and customer addresses
• Mapping and navigation

1.6 Payment Information

Payments are processed via third-party providers such as Stripe. Auto Flow does not store full credit card numbers on its own servers.

2. How We Use Your Information

We use your information to:

• Create and manage user and workshop accounts
• Provide quotes, invoices, bookings, and job management features
• Send emails, SMS reminders, and notifications (if enabled)
• Process payments and manage subscriptions
• Improve app performance, usability, and features
• Ensure security, detect misuse, and prevent fraud

3. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary:

• With service providers such as email, SMS, and payment processors
• With hosting and infrastructure providers
• When required by law, regulation, or legal process

Each workshop can only access its own data; one workshop cannot see another workshop’s information.

4. Data Storage & Security

We use secure cloud infrastructure and industry-standard security practices to protect your data. While no system can be guaranteed 100% secure, we take reasonable steps to reduce risks of loss, misuse, and unauthorized access.

5. Your Rights

Depending on your location, you may have the right to:

• Access the information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data, where legally allowed
• Export or receive a copy of certain information

You may also disable optional permissions, such as location services or certain notifications, through your device or app settings.

6. Cookies & Tracking

Auto Flow may use cookies or similar technologies to:

• Keep you logged in
• Remember preferences and settings
• Improve performance and security

You can usually disable cookies in your browser, but some features of the app may not work properly if you do.

7. Third-Party Services

Auto Flow may integrate with third-party services, including but not limited to:

• Stripe (payment processing)
• Email delivery services
• SMS messaging providers
• Mapping and location tools (such as Google Maps)

These services have their own privacy policies, and we recommend reviewing them separately.

8. Children’s Privacy

Auto Flow is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of the app after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Auto Flow Support
Email: [Insert your support email]
Phone: [Insert your phone number]
Website: [Insert your website]